Balance, payouts & tax

Your Seller Balance, withdrawing to your bank, VAT and tax invoices.

By Admin

• 8 articles

Understanding your Seller Balance

What your Seller Balance is and where the money comes from. Your Seller Balance holds money you've earned on HOLO. It's an account balance on the platform, not a bank account. Where the money comes from - Marketplace sales — your share after the 8% fee - Instant buyback — 90% of a card's assessed value - Refunds — cancelled shipments and refunded orders What you can do with it Withdraw it to your bank account. Requires verified identity. Spend it on HOLO — shipping fees can be paid directly from your balance, which is quicker than paying separately. It doesn't expire Money in your Seller Balance stays there until you use or withdraw it. Is it a bank account? No. It's a record of what HOLO owes you. It doesn't earn interest and can't receive transfers from outside — money only enters it by selling on HOLO or through a refund. Seeing the detail Every movement is recorded. See Reading your Balance ledger. Verify early You can accumulate a balance without verifying, but you can't withdraw. Complete verification before you need the money, not when you're waiting on it.

Last updated on Aug 11, 2026

Withdrawing to your bank account

Getting money from your Seller Balance into your bank. Before you start You need approved identity verification (KYC), including your bank details. Withdrawals go only to a bank account in your own verified name. Requesting 1. Go to Balance. 2. Request a withdrawal. 3. Enter the amount. 4. Confirm. Your bank details come from your verification record, so there's nothing to re-enter — this also prevents money being sent to an account that isn't yours. What happens next The amount is deducted from your balance immediately and the request goes to our team for review and payout. Your balance reflects the pending withdrawal right away. One at a time You can only have one active withdrawal request at a time. Wait for the current one to complete before starting another. Statuses See Withdrawal statuses and timelines. If it's declined The full amount is returned to your Seller Balance. You'll be told why. Cancelling You can cancel while it's still awaiting review, and the amount returns to your balance. Once approved and in flight, it can't be cancelled. Limits There aren't any. Withdraw whenever you like, for any amount up to your balance. No minimum, no maximum, no waiting period between requests. Bank fees If your bank charges a transfer fee, it's deducted from the amount you requested rather than billed separately. Request ฿1,000 with a ฿20 transfer fee and ฿980 arrives. Your balance still drops by the full ฿1,000. Worth accounting for on small withdrawals — a fixed fee is proportionally much larger on ฿100 than on ฿10,000.

Last updated on Aug 11, 2026

Withdrawal statuses and timelines

Tracking a withdrawal from request to money in your bank. | Status | Meaning | Your balance | | --------- | --------------------------------- | --------------- | | Requested | Submitted, awaiting review | Already debited | | Approved | Approved; payout in flight | Debited | | Paid | Funds have left HOLO to your bank | Debited | | Declined | Rejected by our team | Restored | | Cancelled | You cancelled before approval | Restored | Your balance drops immediately At Requested, not at Paid. This is intentional — it stops the same money being spent twice while a withdrawal is being processed. If a withdrawal is declined or cancelled, the amount is restored in full. Paid, but nothing in my bank Paid means funds have left HOLO. Bank clearing takes additional time, particularly across weekends and public holidays. If it hasn't arrived after a reasonable period, contact support with your withdrawal reference and we'll trace it. Why a withdrawal might be declined - Verification isn't approved, or has lapsed - Bank details don't match your verified identity - The account is under review You'll be given the reason, and your money is returned to your balance. When withdrawals are processed Withdrawals are reviewed and paid out during working hours only — 10:00–18:00 ICT, Monday to Friday, excluding Thai public holidays. Requests are queued outside those hours rather than processed automatically. In practice that means: - A request made on a weekday evening is picked up the next working morning - A request made on Friday night or at the weekend waits until Monday - A request made before a public holiday waits until the next working day Two separate waits It helps to think of a withdrawal as two stages, each with its own delay: 1. Requested → Approved.** Our team reviews it during working hours. 2. Approved → Paid → in your bank.** Once we release the payout, your bank still needs to clear it. That part is outside our control and can add time, particularly over a weekend. So a Friday-evening request can reasonably take until mid-week to land. Planning around it If you need the money by a particular date, request it early in the week rather than at the weekend. Withdrawals have no minimum and no fee from us, so there's nothing lost in requesting sooner.

Last updated on Aug 11, 2026

Why withdrawals require verified identity

The reason KYC gates payouts. You can buy, open packs and accumulate a Seller Balance without verifying. But you can't withdraw without approved identity verification. Why - Legal requirement. Businesses that pay out money to individuals in Thailand must know who they're paying. This isn't a HOLO policy choice. - Tax. Sales through HOLO carry tax obligations. Tax documents need a real legal identity, not a username. - Fraud prevention. Verification stops someone who has compromised your account from redirecting your money to their own bank. Payouts go only to an account in your verified name. What we need See Documents you'll need. Do it early Verification isn't instant — a person reviews it. If you wait until you want your money, you wait for verification on top. You can verify at any time, including before you've sold anything. Your money is safe meanwhile An unverified balance isn't lost or frozen. It sits there until you verify. Privacy Verification documents are used for identity, payouts and tax documents only. Other collectors only ever see your username. See Privacy and your data.

Last updated on Aug 11, 2026

VAT and withholding tax on HOLO

How Thai tax applies to what you buy and sell. This explains how HOLO handles tax on the platform. It isn't tax advice. For advice about your own tax position, speak to a qualified accountant. VAT for buyers Prices shown include VAT. The price on a pack or a listing is what you pay — nothing is added at checkout. The current VAT rate in Thailand is 7%. VAT for sellers The 8% Marketplace fee is VAT-inclusive — VAT is contained within the 8% rather than added on top. Your payout is sale price minus 8%, with nothing further deducted for VAT on the fee. Withholding tax Thai law requires withholding tax to be deducted from service fees. The rate on service fees is generally 3%. HOLO files this on your behalf. You don't need to calculate it, deduct it, or file it yourself. It's handled inside the fee and reflected in your tax invoice. Your tax invoice Every Marketplace sale can produce a tax invoice showing the sale, the fee, the VAT and the withholding tax. Download these for your records or your accountant. See Downloading your tax invoices. Your own tax position HOLO handles tax on the fees we charge. Whether your selling activity creates personal income tax obligations depends on your circumstances — how much you sell, and whether it constitutes a trade. If you're selling at any scale, talk to an accountant.

Last updated on Aug 11, 2026

Downloading your tax invoices

Getting tax documents for your Marketplace sales. Where to find them Go to Balance → Tax invoices. Every invoice issued to you is listed, newest first. Downloading Open an invoice and download or print it. Invoices are produced as documents you can save and forward to an accountant. Verification required You need approved identity verification to download tax invoices. A tax invoice must carry your real legal name, address and tax ID — a username isn't valid on a tax document. If you see a prompt to verify, complete verification first. What's on the invoice - Invoice number and issue date - HOLO's company details and tax ID - Your name, address and tax ID as at the time of sale - The sale amount, fee, VAT and withholding tax Why your details are frozen Your identity details are captured at the moment of sale, not at download time. If you later update your address, old invoices keep the old one — Revenue Department rules require an invoice to reflect the details as they were when the sale happened. Filtering Filter by date range to pull a specific month or quarter for filing. Missing an invoice Not every transaction generates one. If you believe a sale is missing an invoice, contact support with the order reference.

Last updated on Aug 11, 2026

Reading your Balance ledger

Understanding each line in your balance history. Your ledger records every movement in and out of your Seller Balance, with a running balance. What you'll see - Credits (money in) - Marketplace sale proceeds - Instant buyback payments - Refunds from cancelled shipments or orders - Withdrawal reversals, if a withdrawal was declined or cancelled - Debits (money out) - Withdrawals - Shipping fees paid from balance Each entry shows - Date - Reason - Amount, positive or negative - Resulting balance - A reference linking to the order, shipment or withdrawal Reconciling The running balance means you can trace exactly how you got to your current figure. If something looks wrong, find the first entry where the balance diverges from your expectation — that's where to look. Pending withdrawals A withdrawal appears as a debit as soon as you request it, not when it's paid. If a request is later declined, you'll see a matching reversal credit. Something doesn't look right Contact support with the date and reference of the entry you're questioning.

Last updated on Aug 11, 2026

Understanding your tax invoice

What each figure on a HOLO tax invoice means. The invoice number A 12-digit number in the format YYMMNNNNNNNN: - YY — year - MM — month - NNNNNNNN — a sequential running number within that month Thai tax rules require invoice numbers to be sequential and without gaps, so the counter resets at the start of each month to align with the VAT return cycle. The parties Issuer — HOLO's registered company name, address and tax ID. You — your legal name, address and tax ID, exactly as they were when the sale took place. Updating your profile later doesn't alter historic invoices; that's a legal requirement, not an oversight. The figures | Line | Meaning | | --------------- | --------------------------------------------- | | Sale amount | What the buyer paid | | Fee | HOLO's 8% service fee | | VAT | VAT contained within that fee | | Withholding tax | WHT deducted and filed by HOLO on your behalf | Why the fee shows VAT inside it The 8% is VAT-inclusive. The invoice separates the VAT component out for your records, but it isn't an additional charge — it's already inside the 8%. For your accountant Download the invoices covering your filing period and send them across. They contain everything needed to account for HOLO's fees and the withholding tax already filed. Discrepancies Contact support with the invoice number. Invoices can't be edited once issued — correcting one requires a formal document, which we'll handle properly.

Last updated on Aug 11, 2026