The reason KYC gates payouts.
You can buy, open packs and accumulate a Seller Balance without verifying. But you can't withdraw without approved identity verification.
Why
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Legal requirement. Businesses that pay out money to individuals in Thailand must know who they're paying. This isn't a HOLO policy choice.
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Tax. Sales through HOLO carry tax obligations. Tax documents need a real legal identity, not a username.
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Fraud prevention. Verification stops someone who has compromised your account from redirecting your money to their own bank. Payouts go only to an account in your verified name.
What we need
See Documents you'll need.
Do it early
Verification isn't instant — a person reviews it. If you wait until you want your money, you wait for verification on top.
You can verify at any time, including before you've sold anything.
Your money is safe meanwhile
An unverified balance isn't lost or frozen. It sits there until you verify.
Privacy
Verification documents are used for identity, payouts and tax documents only. Other collectors only ever see your username. See
Privacy and your data.