Verification (KYC)

Why HOLO verifies your identity

What verification is for and when you need it. Identity verification — often called KYC, "Know Your Customer" — confirms you are who you say you are. When you need it Required for: - Withdrawing money to your bank - Downloading tax invoices - Selling on the Marketplace - Claiming the daily free pack Not required for: - Buying packs - Opening packs - Shipping cards to yourself - Selling cards back to HOLO (though withdrawing the proceeds does require it) Why it's necessary - The law. Paying out money to individuals in Thailand carries identity obligations. - Tax. Tax documents must carry a real legal identity. - Your security. Payouts go only to a bank account in your verified name, so someone who compromises your account still can't redirect your money. - Fairness. The daily free pack is genuinely free, which makes it exactly the thing someone would create fifty throwaway accounts to farm. Verification ties one claim to one real person, so the people actually collecting aren't competing with bots for the same stock. What you'll provide See Documents you'll need. Privacy Verification data is used for identity, payouts and tax documents. It is never shown to other collectors — they see only your username. See Privacy and your data. Do it before you need it Verification is reviewed by a person and isn't instant. Verify early so it isn't standing between you and your money later.

Documents you'll need

What to prepare before starting verification. Have these ready before you begin. Identity document A Thai National ID card, or a passport. Your national ID number also serves as your tax ID for tax invoice purposes. A photo of your ID — Clear, in focus, all four corners visible, no glare obscuring any detail. A selfie — A photo of you holding your ID, so we can confirm the document belongs to you. Your face and the ID must both be legible. Bank account details - Bank name - Account number - Account holder name — must match your ID exactly A bank book or statement photo Showing your name and account number, to confirm the account is yours. Your address Street, subdistrict, district, province and postal code. This appears on your tax invoices, so it must be accurate. Name matching Your ID name, your bank account name and the name you enter must all match. Any mismatch will hold up verification and later payouts.

Submitting your verification

Completing the verification form. Where Go to Verify from your account. What you'll fill in 1. Legal name — first and last, exactly as printed on your ID 2. National ID number 3. Address — use the address finder so subdistrict, district, province and postal code match 4. Phone number 5. Bank details — bank, account number, account holder name 6. Uploads — ID photo, selfie with ID, bank book or statement Before you submit Check that: - Your name matches your ID exactly, including spelling - Your bank account name matches your ID name - Every uploaded image is legible - Your ID number has no typos After submitting Your status becomes Pending while a member of our team reviews it. You'll be notified of the outcome. While you wait Keep using HOLO normally. Verification only gates withdrawals, tax invoices and Marketplace selling — everything else works. Fixing a mistake If you spot an error after submitting, contact support. Once approved, changes to your legal name or bank details need to go through support rather than self-service, for obvious security reasons.

Verification statuses

What each verification status means. | Status | Meaning | | --------------- | ------------------------------------------------------------ | | Unsubmitted | You haven't started yet | | Pending | Submitted; awaiting review | | Approved | Verified. Withdrawals, tax invoices and selling are unlocked | | Rejected | Something needs fixing. A reason is given | | Suspended | Verification has been suspended; contact support | Pending A person reviews each submission. You'll be notified when there's an outcome. Approved Everything is unlocked. Your verified name and address are used on tax invoices, and payouts go to your verified bank account. Rejected You'll be told what was wrong so you can correct and resubmit. See Common rejection reasons. Rejection is nearly always a fixable documentation problem, not an accusation. Suspended A suspended verification means something needs looking at directly. Contact support. When verifications are reviewed Every verification is checked by a person, during working hours only — 10:00–18:00 ICT, Monday to Friday, excluding Thai public holidays. Submissions outside those hours sit in the queue rather than being reviewed automatically. A verification submitted on Friday evening is looked at on Monday. Why this is worth planning around Verification gates withdrawals, tax invoices, Marketplace selling and the daily free pack. If you wait until you want your money before verifying, you're waiting for review on top of the withdrawal itself — and both only move during working hours. Verify early. You can do it at any time, including before you've sold anything, and it costs nothing to have it done and waiting. If it's rejected You'll need to correct and resubmit, which means another review during working hours. Getting your documents right first time is the single biggest thing you can do to speed this up — see Common rejection reasons.

Common rejection reasons and how to fix them

Why verifications get rejected and what to do. Most rejections are documentation problems. Here are the usual causes. Image quality - Blurry, dark or cropped photos. Retake in daylight, flat on a plain surface, with all four corners visible and nothing cut off. - Glare across the ID. Turn off the flash and angle away from direct light. Name mismatches - ID name doesn't match what you typed. Enter it exactly as printed, including spelling and word order. - Bank account name doesn't match your ID. The account must be in your own name. We can't pay out to someone else's account, including a family member's. Document problems - Expired ID. Renew it and resubmit. - Only part of the document visible. All edges must be in frame. - Selfie doesn't clearly show both you and the ID. Both need to be legible in one photo. Address problems - Mismatched address components. Use the address finder so subdistrict, district, province and postal code agree with each other. Bank problems - Bank book photo doesn't show name and account number together. Capture the page where both appear. - Account number typo. Check digit by digit. Resubmitting Fix what was flagged and submit again. There's no penalty for resubmitting. Still rejected after fixing Contact support. If there's something unusual about your documents — a legal name change, for instance — we can handle it manually.