Completing the verification form.
Where
Go to Verify from your account.
What you'll fill in
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Legal name — first and last, exactly as printed on your ID
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National ID number
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Address — use the address finder so subdistrict, district, province and
postal code match -
Phone number
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Bank details — bank, account number, account holder name
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Uploads — ID photo, selfie with ID, bank book or statement
Before you submit
Check that:
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Your name matches your ID exactly, including spelling
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Your bank account name matches your ID name
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Every uploaded image is legible
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Your ID number has no typos
After submitting
Your status becomes Pending while a member of our team reviews it. You'll be notified of the outcome.
While you wait
Keep using HOLO normally. Verification only gates withdrawals, tax invoices and Marketplace selling — everything else works.
Fixing a mistake
If you spot an error after submitting, contact support. Once approved, changes to your legal name or bank details need to go through support rather than self-service, for obvious security reasons.