How refunds work on HOLO.
Where refunds go
Refunds are credited to your Seller Balance, not back to your card or bank. From there you can withdraw to your bank, or spend it on HOLO.
When you get one
-
Cancelled shipment — the shipping fee is refunded
-
Cancelled order — if you were charged
-
Approved refund request — where something has genuinely gone wrong
What isn't refundable
-
Opened packs. Once a pack is opened the card is drawn and it's yours. A disappointing pull isn't grounds for a refund — that's the nature of buying a chance, and the odds were published before you bought.
-
Completed Marketplace purchases, absent a genuine problem with the card.
-
Instant buyback. Selling a card back is final.
Requesting a refund
Contact support with the order reference and what's wrong.
Getting it to your bank
Request a withdrawal from your Seller Balance. Requires verified identity — see Withdrawing to your bank account.
Why not back to my card?
Crediting your balance is immediate and avoids card refund delays. If you want it in your bank, withdraw it.