What to expect at the payment step.
What happens
When you check out, you're taken to Beam's secure payment page. Choose your method — PromptPay, card, internet banking or e-wallet — and complete payment there. You're then returned to HOLO.
PromptPay through Beam
Choose PromptPay and you'll get a QR code. Scan it with your banking app and confirm. Payment is detected automatically — there's no slip to upload.
Don't close the window
Wait to be returned to HOLO. Closing the tab mid-payment can leave your order in an unclear state while we confirm with the provider.
After paying
Your order moves to Paid. Packs appear in your account ready to open; Marketplace purchases appear in your Vault.
If it's slow
Occasionally a payment sits in review while it's confirmed with the provider. This usually resolves by itself.
Don't pay again. Paying twice creates a duplicate charge that then has to be refunded. If an order seems stuck, check your order page first and contact support if it hasn't cleared.
Failed payments