Applying a promotional code to your order.
Applying one
Enter your code at checkout. If it's valid the discount comes off your total before you pay.
One code per order
You can use a single promo code on an order. Codes can't be combined with each other.
How it works with level and VIP discounts
Promo codes are separate from loyalty discounts, and the two do combine:
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Your level or VIP discount comes off first
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Your promo code applies to that already-reduced amount
A promo's minimum spend is checked after your loyalty discount. So if a code needs ฿1,000 and your VIP discount brings a ฿1,020 order down to ฿969, the code won't apply. Worth knowing before assuming a code has failed for no reason.
Codes that don't work
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Expired. Codes can have start and end dates.
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You've already used it. Codes have a per-user limit, usually one.
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Total uses exhausted. Some codes have an overall cap across all customers and simply run out.
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Below minimum spend. See above — it's judged post-discount.
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Typo. Copy and paste rather than retyping. Codes are exact.
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Paused or withdrawn. HOLO can pause a code.
Where codes come from
Announcements, campaigns and partner promotions.
HOLO staff will never ask for your password in exchange for a code. Anyone doing so is running a scam — report it.
Refunds on discounted orders
A refund reflects what you actually paid, not the pre-discount price.