Following your parcel once it's been posted.
Once your shipment reaches Shipped, tracking becomes available.
Where to find it
Open the shipment from your shipping history. It shows the carrier, the tracking number, and a timeline of scans.
Tracking on the carrier's site
You can also enter the tracking number on the carrier's own website. Same data, sometimes updated slightly sooner.
No movement yet
A tracking number is generated when the label is created, which happens slightly before the carrier physically collects the parcel. It's normal for tracking to show nothing for a few hours, or occasionally until the next working day.
Delivered but nothing arrived
Before contacting us:
-
Check with anyone else at the address
-
Check any safe place or porch the carrier might use
-
Check with neighbours
-
Check the address on the shipment was correct
If it's genuinely missing, contact support with your tracking number and we'll
open an investigation with the carrier.
Wrong address
If you entered an incorrect address and the parcel has already shipped, contact us immediately. Once posted we may not be able to redirect it, and a parcel returned to sender takes time.