What each status on your shipment means.
Your shipment moves through these stages.
| Status | Meaning |
|---|---|
| Awaiting payment | The shipping fee hasn't settled yet. Nothing happens until it does. |
| Payment review | We've received your payment evidence and are confirming it. |
| Requested | Paid and queued. Waiting for our team to pack it. |
| Packed | Your cards are packed and a label is prepared. |
| Shipped | Handed to the carrier. Tracking is now live. |
| Delivered | The carrier has confirmed delivery. |
| Cancelled | The request was cancelled. Any fee paid is refunded. |
Where you can still cancel
Up to and including Requested. Once it's Packed, cancellation isn't
possible — the cards are physically out of the vault and in a parcel.
Shipped but no tracking movement
Carrier tracking can take up to a day to show its first scan after collection.
If there's no movement after that, contact us with the tracking number.
When shipments are processed
We work through the packing queue every day except weekends and Thai public holidays.
A shipment paid on a Friday evening is therefore picked up on the following
Monday, and a request made just before a long holiday weekend waits until the next working day.